Monday to Friday : 8 am to 1 pm

ADDRESS : 1/46 Wellington Street, Howick AUCKLAND

Dr Promila Pal

M.B.B.S, M.S (ophthalmology), F.R.N.Z.C.G.P

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Promila loves all aspects of General Practice and has a special interest in Skin Cancer surgery. She is a trained eye specialist from India. She divides her time between the practice and her three children.  

Dr Jitendra Pal

M.B.B.S M.S Ortho, F.A.M.P.A, F.R.N.Z.C.G.P

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Jit migrated from India in 1996. He worked in Trauma and Orthopedics at Hastings Hospital. He obtained a Fellowship in Accident and Medical Practice and subsequently a Fellowship in General Practice. Jit has a specialist interest in Immigration Medicals including complex immigration medicals

  • Open disclosure is honest communication with patients and families about adverse events in healthcare.It includes acknowledging the event, explaining what happened, apologizing, discussing consequences, and outlining steps to prevent recurrence.

  • It is ethically and legally necessary, fostering trust, transparency, and patient safety improvements.

  • Open disclosure should happen within a day or so of identifying the event, ideally led by the patient’s primary care provider.

  • Discussions are documented, including details of the event, participants, and decisions made.

  • Patients may refuse open disclosure, but their choice must be documented.

  • More details can be found in the Health and Disability Commissioner (HDC) Code.

  • We ensure you fully understand your treatment options before making any decisions

  • You always have the right to ask questions, choose, or refuse any treatment.

  • We provide information in clear language, with interpreters available if needed.

  • Consent can be verbal or written, depending on the type of treatment.

  • For children or those unable to consent, we work closely with guardians or authorized representatives.

 

  • Your personal health information is kept strictly confidential, in line with New Zealand’s HIPC guidelines.

  • We only collect information necessary for your care and well-being.

  • Your health data is securely stored, and we take robust steps to prevent unauthorized access.

  • We share your information only with your consent or when required by law for your safety.

  • You have the right to access your health records and request corrections at any time.